World Quality Day 2017 was marked at the Assessing and Improving Service Quality course in Dubrovnik

On November 9th, students enrolled in Assessing and Improving Service Quality course, taught by prof. Milena Kužnin at the Dubrovnik campus, participated in a Speed Networking Exercise that aimed for achieving one of the 8 behaviors of quality professionals – how to be a quality motivator! Quality professionals at all levels display leadership behaviors – from advocating why quality is important to using fact-based thinking to help businesses balance conflicting objectives and targets.  This year, the students celebrated everyday leaders who exhibit the values of the quality profession – clarity of purpose, a focus on stakeholders, a commitment to do things properly and to objectively evaluate outcomes, along with a passion for continuous improvement.


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