In the Assessing Service Quality class this quarter students took an active role in celebrating the European Quality Week and the World Quality Day.  In cooperation with the Chartered Quality Institute (www.thecqi) our students delivered 20 group and two individual projects on the topic of "In Pursuit of Excellence" using the material learned in the class.  Six Sigma, TQM, BSC and GAPs Analysis are just some of the strategies that our students used to prove that investing in quality is in fact investing into the success of your company. 

Quality matters!

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